Contact Us

Thank you for visiting Bodylurevia.

If you have questions regarding our products, an existing order, shipping, tracking, returns, refunds, or store policies, please contact our customer service team.

Customer Service

Email: service@bodylurevia.com
Phone: 13794721298
Customer Service Hours: 8:00 AM–10:00 PM

We aim to review customer inquiries as promptly as reasonably possible.

Response times may occasionally be longer during weekends, public holidays, promotional periods, or unusually high-volume periods.

Order-Related Inquiries

If your inquiry concerns an existing order, please provide:

Your order number
Customer name
Email address used during checkout
A brief description of your question or issue
Clear photographs when reporting damaged, defective, or incorrect products

Providing complete information helps our customer service team locate and review your order efficiently.

Shipping Support

Orders are generally processed within 1–3 business days after successful payment confirmation.

After dispatch, estimated delivery generally takes 7–14 business days.

If your order appears delayed, please review the available tracking information before contacting us.

Returns and Refunds

Eligible products may be requested for return within 90 days of delivery.

Please contact us before returning a product so that we can review your request and provide applicable return instructions.

Approved refunds are generally processed by Bodylurevia within 3–7 business days after the applicable review has been completed.

Your bank or payment provider may require additional time to post the refund.

Important Return Information

Please do not send a return directly to our business address unless our customer service team specifically instructs you to do so.

The appropriate return destination may differ depending on the product and fulfillment location.

Payment Security

For your security, please do not send complete credit or debit card numbers, CVV codes, banking passwords, or other sensitive authentication credentials through email.