FAQ

Frequently Asked Questions

How long does it take to process my order?

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing time is separate from shipping transit time.

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

How long does delivery take?

After your order has been processed and dispatched, estimated delivery generally takes 7–14 business days.

Delivery times are estimates rather than guaranteed arrival dates.

Carrier operations, destination, customs procedures, severe weather, public holidays, and other circumstances may affect actual delivery times.

Can I track my order?

When tracking is available, tracking information will be provided after your order has been dispatched.

Please allow additional time for tracking information to become active after the carrier receives your shipment.

What should I do if my order is delayed?

First check the latest tracking information associated with your shipment.

If the package has exceeded the expected delivery period or the tracking information appears unusual, contact us at:

service@bodylurevia.com

Please include your order number.

Can I change my shipping address?

If you notice an error in your shipping information, contact us as soon as possible.

We will attempt to assist before fulfillment begins, but we cannot guarantee address changes after an order has entered processing or has been dispatched.

Can I cancel my order?

We will attempt to accommodate cancellation requests before fulfillment or shipment begins.

Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.

What is your return period?

Eligible products may be requested for return within 90 days of delivery.

Products must satisfy the eligibility requirements described in our Return Policy.

How do I request a return?

Contact:

service@bodylurevia.com

Please provide:

Order number
Customer name
Product concerned
Reason for requesting the return
Photographs where relevant

If your return is accepted, our customer service team will provide applicable return instructions.

Please do not send products directly to our business address unless specifically instructed to do so.

What if my product arrives damaged, defective, or incorrect?

Please provide your order number, a description of the issue, and clear photographs where reasonably applicable.

We will review the information and provide appropriate next steps.

How long does a refund take?

Approved refunds are generally processed by Bodylurevia within 3–7 business days after the applicable refund review has been completed.

After we issue the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

How are refunds issued?

Approved refunds are generally returned to the original payment method unless another method is required by applicable law or agreed with the customer.