Return Policy
At Bodylurevia, we want our customers to understand the return and refund process clearly.
Please review this policy before making a purchase.
90-Day Return Period
Eligible products may be requested for return within 90 days of delivery.
Return requests submitted after the applicable 90-day period may not be eligible for acceptance except where otherwise required by applicable law.
Return Eligibility
To qualify for a return, products should generally:
-
Be in substantially the same condition in which they were received
-
Include original packaging where reasonably applicable
-
Include accessories, components, and documentation originally supplied
-
Not have been materially damaged through misuse or improper handling after delivery
We may request an order confirmation or other reasonable proof of purchase.
How to Request a Return
Before sending any product back, contact:
Please provide:
-
Order number
-
Customer name
-
Product concerned
-
Reason for requesting the return
-
Clear photographs where relevant
Our customer service team will review the request and provide applicable return instructions if the return is accepted.
Do not send products directly to our business address unless our customer service team specifically instructs you to do so.
The applicable return destination may differ depending on the product and fulfillment location.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If a product arrives damaged, defective, or materially different from what you ordered, contact us promptly at:
Please provide:
-
Your order number
-
Description of the issue
-
Clear photographs of the product
-
Photographs of the packaging where relevant
After reviewing the information, we will provide an appropriate remedy based on the circumstances and applicable consumer law.
Change-of-Mind Returns
Where a change-of-mind return is accepted, applicable return shipping costs may be the customer's responsibility unless otherwise required by law or expressly stated by Bodylurevia.
Products must satisfy the applicable return conditions.
Non-Returnable Items
Where permitted by applicable law, certain products may not be eligible for return, including:
-
Products materially used or altered after delivery
-
Products damaged through customer misuse
-
Products missing significant components due to customer handling
-
Products that cannot reasonably be returned for hygiene or safety reasons after opening, where applicable
-
Gift cards
-
Products expressly identified as non-returnable before purchase
Nothing in this section restricts statutory rights that cannot legally be excluded.
Refund Review
Once an approved return is received, it may be inspected before a refund is finalized.
We will notify you if additional information is required or when the applicable refund decision has been completed.
Refund Processing Time
Approved refunds are generally processed by Bodylurevia within:
3–7 business days
after the applicable return or refund review has been completed.
Once the refund is issued, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Refund Method
Approved refunds are generally returned to the original payment method unless another method is required by applicable law or expressly agreed with the customer.
Exchanges
If you would like to request an exchange or replacement, contact:
Availability depends on inventory, the product concerned, and the circumstances of the request.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will attempt to accommodate cancellation requests before fulfillment or shipment begins.
Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.
Consumer Rights
Nothing in this Return Policy is intended to exclude, restrict, or modify rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.
Contact Us
Bodylurevia
Legal Company Name: Hangzhou Yuyue Network Technology Co., Ltd.
Email: service@bodylurevia.com
Phone: +86 13794721298
Customer Service Hours: 8:00 AM–10:00 PM