Shipping Policy
This Shipping Policy explains how orders placed through Bodylurevia are processed and delivered.
Please review this policy before completing your purchase.
Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing time refers to the period required to verify the order, prepare the products, package the shipment, and arrange dispatch.
Processing time does not include carrier transit time.
Orders placed on weekends or public holidays may begin processing on the next applicable business day.
Estimated Delivery Time
After your order has been processed and dispatched, estimated delivery generally takes:
7–14 business days
Delivery estimates are not guaranteed arrival dates.
Actual transit times may vary depending on:
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Destination
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Carrier operations
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Customs procedures
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Public holidays
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Severe weather
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Transportation disruptions
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Other circumstances outside our reasonable control
Shipping Charges
Available shipping methods and applicable charges, if any, will be displayed during checkout before payment is completed.
If a free-shipping promotion applies, the applicable eligibility requirements will be displayed with the offer or during checkout.
Order Confirmation
After successfully placing an order, you should receive an order confirmation using the contact information supplied during checkout.
Please review your order information carefully.
If you notice an error, contact:
as soon as possible.
Tracking Information
When tracking is available for your shipment, tracking information will be provided after dispatch.
Tracking information may require additional time to become active after the carrier receives the package.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you discover an error in your shipping address, contact us as soon as possible.
We will attempt to assist before fulfillment or shipment, but we cannot guarantee that shipping information can be changed after an order has entered processing or has been dispatched.
Delayed Shipments
Carrier delays can occasionally occur.
If your package has not arrived within the expected delivery period, please review the latest available tracking information.
If additional assistance is required, contact us with your order number.
Lost Packages
If tracking information indicates an unusual delay or potential loss, contact:
Please include your order number.
We will review the available shipment information and assist with appropriate next steps based on the circumstances.
Damaged Packages or Incorrect Items
Please inspect your order after delivery.
If your order arrives damaged or you receive an incorrect product, contact us promptly.
Please provide:
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Order number
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Description of the issue
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Clear photographs of the product
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Photographs of the packaging where relevant
This information allows us to review the issue and determine an appropriate resolution.
Multiple Shipments
In some circumstances, products from the same order may be shipped separately.
Separate shipments may arrive at different times and may have different tracking numbers.
Customs and Import Requirements
International orders may be subject to customs procedures, taxes, duties, or other import requirements depending on the destination.
Where applicable, responsibility for these charges will be determined according to applicable law and the information presented during checkout.
Contact Us
For shipping-related questions:
Bodylurevia
Legal Company Name: Hangzhou Yuyue Network Technology Co., Ltd.
Email: service@bodylurevia.com
Phone: +86 13794721298
Customer Service Hours: 8:00 AM–10:00 PM